TERMS AND CONDITIONS
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Baltidays Tour OU's relationship with you in relation to this website. The term Baltidays Tour OU refers to the owner of the website whose registered office is Kopli 96B, EE-10416, Tallinn, Estonia. Our company registration number is 14557462, registered in Republic of Estonia. The term Baltidays Tour OU refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Baltidays Tour OU’s prior written consent.
1. CONTRACT
The contract is between you and Baltidays Tour OU, Kopli 96B, EE-10416, Tallinn, Republic of Estonia. It commences when Baltidays Tour OU sends you a confirmation email detailing the reservation (A reservation must be made in the written form by e-mail and accompanied by an acknowledgement of these Terms and Conditions.) you have specified with the final confirmed price. You must check the details and confirm they are correct by paying the invoice. If any of the reservation's details are incorrect - please contact Baltidays Tour OU immediately. Once Baltidays Tour OU receives your deposit Baltidays Tour OU assumes you have checked all the details and that they are correct. Any subsequent changes may incur alteration or cancellation charges.
2. PAYMENT
All prices on the confirmation email are guaranteed. Baltidays Tour OU accepts payment by Mastercard and Visa debit, credit and business cards, PayPal. Baltidays Tour OU requires a deposit of 50% of the total booking cost in order to confirm your booking. This is used to safeguard your reservation. You must pay the outstanding balance 30 calendar days before your departure. If you fail to pay on time Baltidays Tour OU reserves the right to treat the booking, as cancelled and appropriate cancellation charges will be applied.
If you book 30 days or less before departure you must pay in full for your booking immediately.
3. CHANGES AND CANCELLATION BY YOU
Baltidays Tour OU is happy to make changes to your booking as long as there is availability of all accomodations and services, offered by Baltidays Tour OU, on the new dates/times. If, however there is a price discrepancy (e.g.: due to only a higher standard of accommodation being available) you will be required to pay the extra balance.
You can cancel your booking at any time. Your cancellation will be accepted when Baltidays Tour OU receives a written confirmation by email from the leader of your group. As our suppliers charge us if Baltidays Tour OU have to cancel on your behalf, Baltidays Tour OU cannot refund your deposit. Any cancellation or changes made within 31 days of arrival date will result in a 100% cancellation charge being applied and no monies can be returned to you.
4. CHANGES AND CANCELLATION BY US
If Baltidays Tour OU needs to make changes to your booking, you will be informed immediately. It is very unlikely that Baltidays Tour OU will need to cancel your arrangements and Baltidays Tour OU will try our best to avoid this. Baltidays Tour OU will find you suitable alternatives of an equal or better standard. Should you not wish to accept these alternatives (you must inform us about your decision before the services are provided for you/received by you!) then Baltidays Tour OU will give a full refund of all monies paid to us by you. Our liability to you is limited to the amount Baltidays Tour OU receives from you and Baltidays Tour OU cannot therefore compensate for any other costs incurred by you.
5. OUR RESPONSIBILITIES
Baltidays Tour OU are responsible for the services provided by them. These services must be of a reasonable standard and as described by Baltidays Tour OU on their website and if not Baltidays Tour OU will be liable to pay you compensation if this has affected the enjoyment of your holiday. Our liability to you is limited to the amount Baltidays Tour OU receives from you and Baltidays Tour OU cannot therefore compensate for any other costs incurred by you.
Baltidays Tour OU do not accept responsibility for any loss or damages caused by any member of your group, failure of someone providing services not connected with us, anyone not connected with either group or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.
Our suppliers provide some of the activities Baltidays Tour OU offer. In those instances, Baltidays Tour OU acts solely as a booking agent for them. Although Baltidays Tour OU promotes them, this should not be interpreted as a recommendation to take part. Baltidays Tour OU accept no liability whatsoever for any harm, injury or loss including physical or otherwise and even death as a result of taking part in an activity. Whilst Baltidays Tour OU only work with suppliers Baltidays Tour OU believe to be highly reputable, Baltidays Tour OU cannot be held responsible for any false representations given to us by the suppliers.
Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
Baltidays Tour OU reserves the right to limit its own responsibilities according to the laws and regulations currently effective in Estonia.
6. YOUR RESPONSIBILITIES
Baltidays Tour OU wants you and your group to have a great time, Baltidays Tour OU therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your group unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation, excursion or activity then our contract will be terminated at that moment. Baltidays Tour OU will have no further obligation to you and full cancellation charges will apply.
You shall commit to:
Comply with the Estonian laws, requirements and formalities of local police, health and other public authority;
Act in a courteous manner towards the Baltidays Tour OU employees, guides and representatives and obey the instructions of the tour guide and/or group leader during the whole tour;
Cooperate with transport, hotel, restaurant operators and other providers and comply with their terms and rules under which such services are provided;
Respect the customs and traditions of local residents and rules of traditional dwellings; and, in general, of all such places where you alone are responsible for your acts;
7. PASSPORTS, VISAS AND HEALTH
EU citizens do not need a visa to travel to Estonia but are required to hold a valid passport valid for six months beyond the date of return. Citizens of other countries may have different requirements and should check article on our site in another services/Visa. Baltidays Tour OU are in no way responsible for anyone not being admitted to a country due to incorrect documentation and shall award no refunds should this happen. You must tell us of any disability or medical condition that any member of your party has that may require special assistance before you make a booking. Should you not do this Baltidays Tour OU reserve the right to treat the booking as cancelled by you and apply the appropriate cancellation charges.
8. INSURANCE
Baltidays Tour OU highly recommends you to obtain appropriate international insurance valid during the entire stay in Estonia, providing necessary travel coverage including but not limited to return expenses, medical expenses, expenses arising out of cancellation and/or modification, loss of luggage, accident and repatriation. Baltidays Tour OU shall not be liable whatsoever for any consequences that may arise out of your failure or negligence to obtain such insurance.
9. YOUR TRANSPORT
Your flights to your destination are bound by the terms and conditions of your airline. Baltidays Tour OU cannot be held responsible for any losses financial or otherwise due to late flights or lost baggage including missing any part of your scheduled activities.
10. COMPLAINTS
If you have any complaint — please let us know as soon as possible so Baltidays Tour OU can rectify matters quickly and smoothly. Any complaints made after the holiday have to be made in writing not more than 7 days from the completion of the trip. Claims submitted after this deadline shall not be considered. However, no claim against Baltidays Tour OU arising out of, or relating to, these Terms and Condision, the tour, or events or omissions that occur during or in connection with the tour, shall exceed the amount actually paid you to Baltidays Tour OU for the tour. Baltidays Tour OU shall not be liable for any damages or losses other than damages or losses that are actually incurred and already paid for you, nor shall Baltidays Tour OU be liable for any consequential damages, future damages, lost profit, lost opportunity, mental anguish, or pain and suffering. Our liability to you is limited to the amount Baltidays Tour OU receives from you and Baltidays Tour OU cannot therefore compensate for any other costs incurred by you.
These terms and conditions are in place to ensure the smooth running and enjoyment of your trip.
Terms and conditions are governed by Estonian Law and shall be subject to the exclusive jurisdiction of the Estonian Courts.
